Need help with the Automattic Creator Program? Start with the guides below. The documentation site answers many common questions about joining the program, creating links, tracking referrals, payouts, and program rules.
Start here
Automattic Creator Program FAQ
Find answers to common questions about joining the program, using Impact, creating links, tracking referrals, and managing your account.
Review current payout rules, cookie windows, commission details, and product eligibility.
Review the terms that apply to your participation in the Automattic Creator Program.
Search the documentation
Try a site-wide search if you’re looking for a specific topic or don’t see your question in the guides above.
Help with Impact
For questions about your Impact account, payment settings, tax forms, dashboard access, reporting tools, or platform issues, Impact support is usually the best place to start.
You can visit the Impact Help Center for platform documentation and support resources.
If your question is about the Impact platform, you can contact Impact support from your Impact account:
- Log in to Impact
- Select the Help button in the upper-right corner
- Choose Tickets
- Select Create Ticket
Contact us
If you still need help after reviewing the guides above, reach out to the Automattic Creator Program team. For questions about program participation, eligible products, affiliate resources, and referrals, email affiliates@automattic.com.
Please include as much context as you can, such as your Impact account email, the product or link you’re asking about, relevant dates, screenshots, and a short description of the issue.
